


Under Debugging, click Enable tracing and Enable logging.įor An圜onnect-related issues, collect the Diagnostic An圜onnect Reporting (DART) logs as well as the Java console logs.Ĭisco bug ID CSCuc55720, "IE crashes with Java 7 when 3.1.1 package is enabled on the ASA," was a known issue, where Internet Explorer crashed when a WebLaunch was performed and An圜onnect 3.1 was enabled on the headend.Under Java console, click Show console.Open System Preferences, and double-click the Java icon (coffee cup).This procedure describes how to enable the console logs on a Mac: Expand Java console, and click Show console.

Expand Debugging, and select Enable tracing and Enable logging.Double-click Java (the coffee cup icon).Open the Windows Control Panel, and search for Java.This procedure describes how to enable the console logs in Windows: If Java is enabled properly, review the Java console logs in order to analyze the problem. Run the Java Verifier in order to check if Java is supported on the browsers in use. If you face issues with Java 7, ensure that you upgrade the An圜onnect client version to the latest client version or to at least the 3.1 maintenance release 3 version available on Cisco Connection Online (CCO).

Note: Cisco bug IDs marked as investigative are not restricted to the symptoms described. This document describes how to troubleshoot issues with Java 7 on Cisco An圜onnect Secure Mobility Client, Cisco Secure Desktop (CSD)/Cisco Hostscan, and clientless SSL VPN (WebVPN).
